Terms and conditions

Payments in advance

Forever Resorts require advance payments to secure all reservations. Full stay value must be paid 24/72 hours after making of reservation. Exceptions at Resort Managers discretion.

Payment methods

  • Credit Card: Credit card numbers and expiry date and security number can be taken down telephonically or per fax for payments. Please use existing credit card forms. Amount above R 600.00 must be faxed and authorized with Guest signature.

  • Bank Account: Direct banking per Resort – very important that the Guest must fax the bank deposit slip with the Reservation number to the relevant resort.

  • Cash: Cash can only be handled at Resort level.

  • NO payments in advance will or can be accepted at Forever Resort Home Office.

Cancellations and refunds

All applications for refunds to be address to the relevant Property (even if reservation was made through CRO). In cases of illness or from time to time the Property may request a medical certificate to consider a refund.

Terms and conditions for cancellations

  • Twenty one days (21) and less before check-in date, the full pre-payment amount will be forfeited (100%).

  • Twenty two days (22) to forty (40) days before check-in date 25% will be forfeited.

  • Forty-one (41) and more, 15% will be forfeited.

  • When full amount is repayable, a 10% administration fee will be charged with a minimum of R 100.00

  • In the event of the guest not checking in on the first night of the reservation, the accommodation will not be held for the number of days already paid for.

  • Where the pre-payment due-date has expired and no payment has been received, THE GUEST SHOULD FIRST BE CONTACTED BEFORE THE RESERVATION IS CANCELLED!!

  • All applications for refunds (original documents) to be addressed to the relevant resort.

  • In case of illness or from time to time the resort may request a medical certificate to consider a refund.

  • Pre-payments (deposits) may be transferred to future bookings to avoid forfeiture up to three days prior to arrival. Exceptions might occur from time to time at the Resort discretion.

General information

  • Check in time: 15:00.

  • Check out time: 11:00.

  • Rates include 14% VAT and are subject to change without prior notice. Rates include 1% TOMSA levy.

  • Forever Resorts will not be held responsible for the loss of any personal possessions, money or any other valuables at our Resorts.

  • Children under the age of 3 years old are not allowed in the Hydro Spa’s.

  • No pets are allowed at any of the Forever Resort, excluding guide dogs.

  • No quad bikes allowed at any of the Forever Resorts except for the Loskop Country Lodges and Ranches.

  • Early arrivals by prior arrangements and subject to availability.

  • Late check out by prior arrangements only – a fee will be charged.

  • Pensioners and Disabled South African Citizen discount is applicable outside peak-season, subject to availability and depending on season. These discounts are Property-specific.  Please contact the Property directly. Proof may be required.
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